Top 3 Customer Onboarding Trends

Improved Customer Onboarding requires KYC

Businesses can react to changes at the speed of information with digital onboarding. Companies that use these solutions can sign up their customers, open their bank accounts, complete a loan procedure, and complete their KYC in minutes – a process that used to take days. Customers nowadays expect a frictionless customer experience, which includes digital interactions.

Digital onboarding services provide a KYC solution that allows customers to be onboarded quickly and securely. Furthermore, by moving beyond the lengthy processes and inefficiencies of current solutions, it improves customer experience by eliminating iterations while uploading ID documents.

Biometric authentication and identity verification are part of the liveness solution. Customer onboarding is made easier with digital onboarding services, which provides KYC solution.

Furthermore, it improves customer experience by eliminating iterations while uploading ID documents, reducing customer drop-out rates by moving beyond the lengthy processes and inefficiencies of current solutions. Even minor morphing and spoof attacks are eliminated with the liveness solution, biometric authentication, and identity verification.

Provide Machine Learning

Data onboarding is a great example of how machine learning can be put to good use. Machine learning can automatically learn, validate, map, fix, and transform as much data as possible into your ideal onboarding state due to the large number of data transfers that occur

Machine learning has numerous advantages in data onboarding, including the ability to save time, effort, and resources.

Develop a defined data template that incoming files must adhere to, collect an assortment of validated incoming files, and use these as the basis for building your model to quickly start reaping the benefits of machine learning.

Simple and seamless customer journey

Customers expect their online experience to be both secure and convenient, and they understand that technological advancements play a significant role in this.

Indeed, 84% of consumers believe businesses should use AI and automation to combat fraudsters, and 52% of people are more likely to trust product/service that provides high-quality fraud protection. Simply put, if a customer is unsure about the validity of an identity verification process, they may close their account.

When onboarding users or transacting, a layered approach to compliance and AML requirements is required. A layered approach combines a variety of verification services to boost acceptance rates for customers while also identifying bad actors or fraudsters.

Faceki makes it simple and easy to see the difference while onboarding your customers, resulting in a better experience for both you and your customers.