Updated at 2022-12-27
Definitions and key terms
To help explain things as clearly as possible in this Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to FACEKI, that is responsible for your information under this Refund Policy.
-Customer: refers to the company, organization or person that signs up to use the FACEKI Service to manage the relationships with your consumers or service users.
-Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit FACEKI and use the services.
-Service: refers to the service provided by FACEKI as described in the relative terms (if available) and on this platform.
-Website: FACEKI.”’s” site, which can be accessed via this URL: www.faceki.com
-You: a person or entity that is registered with FACEKI to use the Services.
Refund Policy of FACEKI Inc.
Thank you for choosing the services of FACEKI Inc. We value your trust and therefore strive to provide you with the best service possible. This refund policy outlines our process for refunds and is based on the General Data Protection Regulation (GDPR), which provides individuals with certain rights regarding their personal data.
- Refund Eligibility: If you sign up for our online Saas service, we offer a 14-day trial period after which you will be billed. If you are unsatisfied with the product or service before the end of your 14-day trial period, we will be glad to provide a full refund upon request within fourteen (14) days after signing up. However, all requests for refunds must meet these requirements in order to be considered eligible for a refund:
- A written request for refund must be submitted via email to our customer support team at [[email protected]], detailing why you would like to receive a refund;
- You have not used any other services or products provided by us;
- You have not taken advantage of any promotional offers prior to requesting a refund;
- Your account is active and in good standing; and
- You agree to delete all content associated with your account prior to receiving a refund.
- If user consumes his API above 20% service, customer wont be eligible for refund, but can cancel his account.
- Refund Processing: To begin processing your refund request, please send us an email containing your name, contact information, and reason(s) why you are requesting a refund. Once this information has been received and reviewed by our customer support team, we will review your case and make a decision on whether or not you qualify for a full refund within 48 hours of receipt of your email request.
- Cancellation Procedure: In order to cancel your account at any time during or after your 14-day trial period, please contact us via email at [[email protected]] or call us. You may also access “My Account” under “Account Settings” from within the application/website where you can click “Cancel Membership” if available as an option. Once we have received confirmation that you no longer wish to use our service, we will deactivate and close down all related accounts associated with your personal data immediately upon verification of cancellation request details provided by yourself during signup phase including but not limited to payment credentials etc..
- Limitation Of Liability: We do not accept responsibility or liability whatsoever with regard to personal data lost due to technical issues beyond our control such as server crashes or malicious third party attacks (data theft).
- Contact Us: If you have any questions about this Refund Policy or if would like further information regarding returns/refunds please contact us directly via email ([[email protected]] )or phone.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: [email protected]
-Via this Link: https://www.faceki.com